At Barney & Beau we understand there may be a time when the product you’ve ordered just isn’t right and you will want to return the item for a refund.
We’d like to make this process as simple as possible for you so below is a few steps to follow.
- Email email@example.com with your name, order number and reason for return
- Pack your unused/unworn items into the original packaging (where possible) and return to:
Barney & Beau
Unit 6 Pontcanna Mews
- Once received your payment will be refunded excluding any shipping costs*
What we ask of you
- Please request your return within 7 days of receiving your order as return requests outside this timeframe will not be accepted.
- Please ensure all labels are attached and goods are returned in the same condition as received.
- Goods are classified as faulty if they are received damaged.
- Please note that damaged items as a result of wear and tear are not considered to be faulty.
- Please contact us within 7 days of receiving your order if your item has been delivered in a faulty state.
- Any requests placed outside of this time frame may not qualify for a refund.
- We will happily process an exchange for any faulty item received and if the item is unavailable, will action a full refund.
* If your item is faulty we will refund your return shipping once your item is received.